Refund & Returns Policy

Clear, transparent terms for returns, replacements and refunds on Maruti machines.

At Maruti Lawn Mowers Udyog, we want every customer to feel confident when purchasing our kitchen & garden waste shredder machines and lawn mowers. This Refund & Returns Policy explains how we handle returns, replacements and refunds for orders placed through our website or official sales channels.

Note: This is a general policy. Specific terms mentioned on your quotation or invoice will override anything written here.

1. When Is a Return Possible?

Because our products are heavy‑duty machinery, returns are handled carefully. You may be eligible for a return, replacement or refund if:

• The product is damaged in transit or delivered with visible manufacturing defects.
• You receive the wrong model, specification or quantity compared to your confirmed order.
• A major functional issue is identified on first installation/commissioning that is not related to incorrect wiring, misuse, overloading or poor site conditions.

In such cases we will inspect the issue and decide the most suitable solution – repair, replacement, partial refund or full refund.

2. Items That Are Normally Non‑Returnable

• Normal wear and tear, routine maintenance issues or consumable parts (belts, blades, filters, oils, grease, etc.).
• Damage caused by incorrect installation, overloading, foreign objects, lack of maintenance or use outside the recommendations in the user manual.
• Purely cosmetic marks that do not affect performance (minor scratches, paint variation, etc.).
• Machines supplied under special order, customised fabrication or clearance sale clearly marked as non‑returnable at the time of purchase.

These cases are normally handled through service and repairs, not as returns.

3. Time Limits for Reporting Issues

• Transit damage or wrong product: Inform us within 48 hours of delivery.
• Manufacturing defect on first use: Inform us within 7 days of delivery.

After these periods, problems are usually treated as warranty or service matters, not returns.

4. How to Request a Return or Inspection

1. Contact us via phone, WhatsApp or email with your order/invoice number, product model and a clear description of the issue.
2. Share supporting photos or a short video showing the problem and overall condition of the machine.
3. Our technical team will review, guide basic troubleshooting and, if needed, arrange a technician visit or ask you to send the machine for inspection.

Please do not ship any product back without prior approval, as unapproved returns may not be accepted at our facility.

5. Condition of Returned Machines

When a return is approved, we may ask you to:

• Clean the machine and drain fuel from petrol/diesel models for safe transport.
• Pack the machine securely, preferably in original packaging or equivalent protection.
• Include all original accessories, tools, manuals and attachments received with the machine.

If parts are missing or if the machine shows heavy use or misuse, we may reduce the refund amount or treat the case as a paid repair instead of a return.

6. Who Pays for Shipping?

• If the issue is clearly due to our side (wrong product shipped, confirmed manufacturing defect, transit damage), we will normally bear or reimburse reasonable return shipping costs as agreed in writing.
• If the return is due to change of mind, wrong capacity selection or site conditions not shared earlier, the customer may need to bear both forward and return freight and any agreed restocking charges.

Exact freight arrangements will be clarified at the time of return approval.

7. How and When Refunds Are Processed

After we receive and inspect the returned machine:

• We will inform you about approval, partial approval or rejection of the refund.
• Approved refunds are generally processed within 7–14 working days via the original payment method or bank transfer.
• Any deductions for missing parts, damage or freight will be clearly communicated before we process the refund.

Banks and payment gateways may take extra time to show the refunded amount in your account.

8. Order Cancellation

Before dispatch: If you request cancellation before dispatch, we will try to stop the shipment and may offer a full or partial refund depending on whether the product is standard stock or specially made for you.

After dispatch: If the order has already left our premises, it may have to be treated as a return. In that case, two‑way freight and handling charges may be deducted from any refund, as discussed and agreed in advance.

9. Warranty & Service Support

This Refund & Returns Policy works along with our standard warranty and service support. Many issues can be resolved through on‑site checks, adjustments or replacement of wear parts instead of a full return.

For detailed warranty terms, please refer to the documentation supplied with your machine or contact our support team.

10. Need Help?

If you are unsure whether your case qualifies for a return, replacement or refund, please contact us with your order details and we will guide you.

Maruti Lawn Mowers Udyog B‑21, DSIDC Industrial Complex, Rohtak Road, Nangloi, New Delhi – 110041 Phone / WhatsApp: +91 – 9220 – 322 – 204 Email: info@marutilawnmowers.com